Frequently Asked Questions

Q: How do I properly clean my handcrafted ceramic pieces?

Hand washing is recommended for all our Jingdezhen porcelain pieces. Use warm water and mild dish soap, avoiding abrasive scrubbers that could scratch the glaze. Dry with a soft cloth to prevent water spots. While most pieces are dishwasher safe, hand washing preserves the natural beauty of the glazes longer.

Q: Are your ceramic pieces microwave and dishwasher safe?

Yes, most of our ceramic pieces are both microwave and dishwasher safe. However, we recommend hand washing for pieces with delicate glazes or special finishes to maintain their beauty. Always check the individual product description for specific care instructions.

Q: How should I store my ceramic pieces to prevent damage?

Store ceramic pieces with adequate spacing to prevent chipping. Use soft cloth separators when stacking pieces, and avoid extreme temperature changes that could cause thermal shock. Support the base when handling cups and mugs, and store in a safe location away from high-traffic areas.

Q: What makes Jingdezhen porcelain special?

Jingdezhen has been the 'Porcelain Capital of the World' for over 1,000 years. The city's unique kaolin clay deposits and centuries of refined ceramic techniques create exceptionally fine, durable porcelain. Our pieces are handcrafted using traditional methods passed down through generations of skilled artisans.

Q: Are each ceramic piece truly unique?

Yes, each piece is individually handcrafted, which means every item has unique variations in glaze patterns, color depth, and subtle form differences. These natural variations are hallmarks of authentic handmade ceramics and make each piece special and one-of-a-kind.

Q: What types of clay and glazes do you use?

We use premium natural Jingdezhen clay and traditional ceramic glazes. All materials are natural and free from synthetic additives. Our glazes are fired at high temperatures to ensure durability, food safety, and lasting beauty.

Q: Do you offer international shipping?

Yes, we ship internationally. Our ceramic pieces are carefully packaged with multiple layers of protection to ensure safe delivery. Shipping times vary by location, and we provide tracking information for all orders.

Q: How are fragile ceramic items packaged for shipping?

We use professional-grade packaging with multiple layers of protection including bubble wrap, foam inserts, and sturdy boxes. Each piece is individually wrapped and secured to prevent movement during transit. We've perfected our packaging methods to ensure your ceramics arrive safely.

Q: What if my ceramic piece arrives damaged?

While rare due to our careful packaging, if your ceramic piece arrives damaged, please contact us immediately with photos of the damage and packaging. We'll work with you to resolve the issue quickly, whether through replacement or refund.

Q: Do you accept custom ceramic orders?

Yes, we work with our Jingdezhen artisans to create custom ceramic pieces. Custom orders require advance planning and may take 4-8 weeks depending on complexity. Contact us with your ideas and we'll discuss possibilities and pricing.

Question 1

How do I properly clean my handcrafted ceramic pieces?

Question 2

Are your ceramic pieces microwave and dishwasher safe?

Question 3

How should I store my ceramic pieces to prevent damage?

Question 4

What makes Jingdezhen porcelain special?

Question 5

Are each ceramic piece truly unique?

Question 6

What types of clay and glazes do you use?

Question 7

Do you offer international shipping?

Question 8

How are fragile ceramic items packaged for shipping?

Question 9

What if my ceramic piece arrives damaged?

Question 10

Do you accept custom ceramic orders?

Question 11

Can you create matching sets or larger quantities?